Quick Install Guide RetailPlayer

STEP 4 Register Channel Lists

The Channels will be grouped using Channel Lists. Channels lists are added the same way as devices. Once created, channels can easily be added to the channel list.

Each channel list also allows to add Fallback Tracks. Fallback Tracks (or Failover Tracks) are MP3 Audio Files which will be stored locally on the RetailPlayer. These Tracks are played when the Primary AND secondary URL cannot be received (e.g. Network failures etc).

When Fallback Tracks are added to the channel list, the ID3 Tags will be read from the MP3 files and used for identification.

Control the RetailPlayer

From the Portal

Once the Device is registered on the RetailPlayer Portal and the Channels and Channel Lists are added accordingly, the device be controlled easily using the “Devices” menu.

Simply choose the device you want to control and use the "Real-Time Control" section to change the channel, set the volume or mute the audio output of the device.

The "Real-Time Control" section border becomes green when the device is connected to the Portal and ready to be controlled, while it turns red if the device is not connected to the Portal and offline

From the Web-App

The RetailPlayer Portal allows to generate a Remote Control QR code which enables your mobile device to control the RetailPlayer using a web-app. There is no need to download any dedicated app, the operation is through web browser, installed on any mobile  device. 

You can create as many Remote Controls as needed for each device. Remote Control QR codes are managed in the device configuration in the "Remote Controls" section.

Once the QR code is generated, point your mobile device to the QR code and start controlling your device via web-app.

In order to notify users of Remote Controls the QR code can be send by Email using the Email Symbol next to the QR Code.

On the web application the user will have the following controls: channel selection, mute button, volume buttons.

Update the Firmware of RetailPlayer

It is always good practice to run the latest firmware on the RetailPlayer. Latest Firmwares includes improvements, new features and bug fixes. There are 2 methods you can use to update your device:

1. From the Portal
2. From the device's web interface (see RetailPlayer's user manual)

Update from the Portal

In the Basic settings of the Device it is possible to select, in a drop down menu the firmware that you would like to run on the RetailPlayer

To update the firmware from the Portal:

1. Locate the drop-down menu and select the desired firmware
2. Click on  to confirm the new settings
3. The update will happen automatically the next morning at 4am local time (RetailPlayer needs to be powered overnight and connected to the Portal to run the update) OR if you are running a firmware newer than 5.2 you can force the RetailPlayer to run the update on startup by performing a device power-cycle (power off and back on). 

Use the RetailPlayer in Stand-Alone mode

It is possible to use the RetailPlayer in Stand-Alone mode, meaning that it doesn't retrieve its configuration from the Portal URL but instead it is fully configured from its web user interface since the device is equipped with a web-browser.

To access the the web user interface of the device the "Webconfig" mark on the Portal must be flagged. Devices → Basic Settings → Device Webconfig

To access the web user interface type the announced IP address of the RetailPlayer into your web browser: e.g. 192.168.1.123. The web user interface opens up with the Settings Page. By default the Main Application settings are set to Portal, switch to Stand- Alone mode by selecting it from the "Application Mode" menu under "Application Settings". 

The steps required to start play a stream in Stand-Alone mode are:

1. Set either, the Priority URL, Main URL or Fail-Over URL or fill all the 3 fields, note that these URLs work with a priority level assigned:
   1. Priority URL: it is the stream with the highest priority. It can be used to play announcements from an RTP stream or from an HTTP stream that plays messages every once in defined period of time
   2. Main URL: Set here the Main URL, this stream is second in terms of priority
   3. Fail-over URL: The stream with less priority. It is played in absence of the previous two stream
2. Click Submit at the bottom of the page, the device will restart the services only, without rebooting and, when done, it will start to play the configured stream

Reset factory defaults

This procedure should be used when it is necessary to restore the RetailPlayer factory settings. 2 methods are available to reset the RetailPlayer devices: 

1. Soft reset from web user interface (reset all except Network Settings)
2. Hard reset from the front Reset button on the device (reset all)

Soft Reset from web user interface

1. Connect to the web user interface of the RetailPlayer by entering its IP address in your web browser
2. Navigate to the DEFAULTS tab
3. Click on Reset Factory Defaults to perform a reset of the device

A soft reset restore all parameters except network settings. To reset completely the device including network settings perform a Hard Reset

Hard Reset

A hard reset restore all values and settings on the RetailPlayer. To perform a hard reset:

1. Switch on the RetailPlayer
2. Press the reset button located in the front panel of the device and keep it pressed for approximately 10 seconds. Help yourself with a pointy tool. 
3. The green LED blinks fast for 3 times meaning it started the reset operation 
4. Wait until the process is completed, the device reboots, you can see it from the front LED becoming red and then green again
5. Network settings have been restored, the IP address might be changed, listen to the SonicIP® announced over the audio output