How to hard refresh your browser
Barix software products including devices' firmware and Portal platforms like the RetailPlayer Portal are updated at a regular basis, to add new features, to improve existing ones and to stay up to date with security enhancements that are required by modern web technologies.
it could happen that after an update, the rendering of the web pages of the user interface is affected by caching issues. A typical example is available below:
Although storing pages to the browsers cache makes loading pages faster, it can mean that changes made to the website aren't always visible until you preform a hard refresh. Some of our customers notice that when we make changes to the Portal, they cannot see the changes when they visit the site or even they see what you see above, which leads to think that the application is having issue.
This is because their browsers have cached version. In this situation, you would hard refresh your browser to clear the cache and download the new content. Preforming a hard refresh is easy and the commands vary depending on what browser and operating system you are using
How to empty the cache and hard reload
Google Chrome (Windows)
To hard refresh on Google Chrome on Windows, there are ways you can do it:
Hold down Ctrl and click the Reload button.
Or Hold down Ctrl and press F5.
Google Chrome (Mac)
To do a hard refresh on Google Chrome on Mac, there are two ways that you can do it:
Hold down Shift and click the Reload button.
Or Hold down Command, Shift and click the ‘R’ key.
Firefox (Windows)
To hard refresh on Firefox on Windows, there are also two easy hotkey commands you can use:
Hold down Ctrl, Shift and the ‘R’ key.
Or Hold down Ctrl and press F5.
Firefox (Mac)
To hard refresh on Firefox on Mac, there are also two easy key combinations that you can use:
Hold down Command, Shift and the ‘R’ key.
Or Hold down Shift and press the reload button.
Safari
To hard refresh safari, there is one simple way to do it.
Hold down the option and command key then press the ‘E’ key.
Internet Explorer
To hard refresh IE, there are 2 ways to do it:
Hold the Control key, press the F5 key.
Hold the Control key, click the Refresh button
If the platform doesn't behave as described above despite following all the steps described, please contact support@barix.com