My Device is not playing. What could be wrong?

- Remove the plastic strip coming out next to the RS-232 connector to initialize RTC battery. Why?: The plastic strip that protects the battery of the RTC (Real Time Clock) embedded in the device needs to be removed while the device is synced to an NTP server in order to write and save the time in the RTC.
- Check the "Local Time (Timezone)" and "NTP Server" of your device. If the Time is not correct then your SoundScape device will not play. Check that the network is not blocking the NTP Service.
- Check the SoundScape - IT Network Requirements.